eProblem

Use this simple snap-on tool to get seamless integration with your Problem Management solution and have full transparency on your (top) problems. Take control over your problem resolution and follow-up progress. Declutter the data and focus on the problems that require your attention.

 

Benefits

  • Works with industry standard Problem Management solutions like eproblemServiceNow, HP SM and Remedy
  • Serves as the source of truth on volume count and criticality of the active (top) problems in your organization
  • Simplified management summary of each problems against your Service Level Agreement (SLA)
  • Stay up to date with the latest progress using up to the minute data refresh cycle

Feature highlights

  • Clear Red, Amber and Green (RAG) status on each problem against Service Level Agreement (SLA) to visualise progress against key delivery metrics
  • Allows focus on business impacting problems before non-business impacting
  • Provides sorting features on columns of your choosing
  • Get the latest details on your (top) problems with ease
  • Benefit from and up-to-the-minute data refresh cycle
  • Integrates with your Problem Management Service Level Agreement (SLA) configuration or configure your own right in eProblem

Contact us to find out how easy it is to integrate eProblem with your Problem Management solution and start getting the information you need.