eIncident

Use this simple snap-on tool to have full transparency on your (top) incidents. eIncident offers instant transparency as it seamlessly integrates with your Incident Management solution. See how incidents progress and take control of their resolution. Filter out the clutter of information that you don’t need and focus on the incidents that require your immediate and full attention.

eincident

 

Benefits

  • Works with industry standard Incident Management solutions like ServiceNow, HP SM and Remedy
  • Serves as the source of truth on volume count and criticality of the active (top) incidents in your organization
  • Offers simplified management summary of each incident against your Service Level Agreement (SLA)
  • Stay up to date with the latest progress of incidents using up to the minute data refresh cycle
  • Standardise your reports using the easy to use reporting functionality
  • Simple and intuitive interface

Feature highlights

  • Clear Red, Amber and Green (RAG) status on each incident against Service Level Agreement (SLA) to visualise progress against key delivery metrics
  • Allows focus on business impacting incidents
  • Provides sorting features on columns of your choosing
  • Gives the latest details on your (top) incidents with ease
  • Offers an up to the minute data refresh cycleIntegrates with your Incident Management Service Level Agreement (SLA) configuration or configure your own right in eIncident

Contact us to find out how easy it is to integrate eIncident with your Incident Management solution and start getting the information you need.